X60 FASTER, 39% CHEAPER, 23% MORE ENGAGING FAST FOOD EMPLOYEE TRAINING
Witness how the Lanes platform has made these achievements possible
Fast food restaurants operate in a sector where customer loyalty has a direct impact on profitability. In this realm, it's crucial for employees to be well-versed in quality standards, customer service, and be capable of handling stress. Considering that company-wide training is typically extensive and obligatory, it should remain cost-effective per individual employee while maintaining a swift and top-notch quality. Leadership training similarly places significance on speed, enabling experienced employees to rapidly acquire the necessary skills to efficiently lead a team.
Global fast food restaurants chain
Subject matter experts
Learning programs examples
"Leadership School" (the primary leadership program)
"Restaurant Manager's Aims and Objectives"
"Management of Service Quality"
Company-wide obligatory employee training across geographically dispersed locations was difficult and costly to deliver: with the company opening 100-120 restaurants annually, the L&D team faced difficulties in overseeing the training of each individual employee. The fast food restaurant business relies on strict standards, demanding that new employees swiftly and comprehensively grasp them – from appearance guidelines to food temperature, defrosting protocols, order delivery timelines, and more. The sheer scale of offline training resulted in significant costs.
Pending leadership training: swift sharing of the best practices with managers was unavailable, as they had to wait 6 months for training. This lag negatively impacted restaurant management efficiency.
Huge travel expenses and operational duties for the L&D team: as the business expanded, the necessity to augment the trainer workforce and expand the L&D department became evident. The team devoted substantial time and resources to arranging offline training sessions, securing venues, covering travel costs, arranging breaks, and reporting.
Significant budget outlay on training due to high crew member turnover: with the turnover rate of 100-120% annually, investing in offline training for employees who might depart the next day required considerable expenditure of funds.
Hard-to-reach successful practices from other offices and countries: the process required the L&D team to allocate both time and budget for employee travel.
Lack of enthusiasm for learning among youthful staff: the majority of the restaurant team comprises young employees accustomed to easily digestible online content. Enduring lengthy 4-6 hour in-person classroom sessions posed a challenge, adversely impacting their grasp of the material and subsequent work quality.
Delivering company-wide offline training proved to be a financial and time constraint for the company amid the rapid expansion of new restaurant openings.
Becoming a strategic partner through the pandemic
The fast food restaurant chain initiated collaboration with Lanes in 2018, when the L&D team made a strategic decision to transition company-wide training to the online realm. The shift faced some hurdles due to the trainers' lack of modern virtual training skills.
"Our trainers embraced the virtual training direction, but with effort. Lanes provided vital technical and instructional support during that period. We jointly trained and consulted our employees on how to behave in the virtual space for the training to be effective."
Head of Corporate University
With Lanes Academy's support, the team rapidly adapted to the virtual environment. When COVID struck, the company seamlessly transitioned to remote employee training. Within 5 days of the lockdown announcement, the L&D team transitioned all training programs to Lanes, ensuring uninterrupted training. The platform also excelled in engagement monitoring and managing online group dynamics — trainers turned cameras and microphones on and off as needed, and observed participants who became distracted, e.g. switched to another browser tab. These features were particularly advantageous compared to the non-professional conferencing services that gained popularity for virtual training during the COVID-19 pandemic.
Now a strategic partner, Lanes nurtures employees' growth, offering continuous training from onboarding onward. The platform features a user-friendly and intuitive interface, as it has been developed by experienced trainers and instructional designers. Employees seamlessly undergo training within it during their time with the company, without the need to adapt to other software interfaces. Utilizing the Lanes' assessment module enables managers to skillfully evaluate their teams and make well-informed decisions, thereby enhancing career advancement opportunities.
"The platform acts as a digital mentor, guiding our managers who started as crew members. Lanes helps them focus on crucial aspects of employee development when evaluating their team effectiveness."
Head of Corporate University
Now, the microlearning and assessment modules are actively being utilized, and subject matter experts are effectively delivering virtual training, scaling their successes and knowledge across the company.
Lanes has become a strategic partner for the fast-food restaurant chain and a guiding resource for managers to evaluate team effectiveness, thus advancing the recognition of top-performing employees.
5 years hand in hand with Lanes: what has been achieved
Since 2018, the fast food restaurant chain has enhanced its virtual training and accomplished the following objectives:
Uniform company-wide training is delivered online on the platform boasting a 23% higher engagement rate: the content remains consistent across all employees and adheres rigorously to standards through a scenario-based approach. Physical presence at the office for training is unnecessary, resulting in cost savings and accelerated processes. The manager actively tracks employee advancement through real-time supervision and training analytics. The incorporation of Lanes activities has heightened employee engagement during virtual training sessions.
The waiting period for leadership training has been dramatically cut by a factor of 60: from 6 months down to 3 days. Presently, training occurs in a "here and now" format, aligning with one of the primary objectives of the corporate university, which is to deliver timely training.
The need for excessive expansion of the trainer staff and operational overload have been mitigated through the use of online tools and automation: a few years after partnering with Lanes, the trainer team was streamlined by 15%, as it became evident that this workforce was sufficient to operate effectively on the platform. Within Lanes, the team is relieved from dedicating substantial time to tasks that were previously tied to offline training organization and manual report creation, as these processes are now automated on the platform.
Expenditure on company-wide mandatory training has decreased by 39%: the company now covers the cost of a training session per employee on the platform, which is significantly more cost-effective than the expenses associated with traditional offline training.
The platform provides immediate access to the best practices from different offices and countries, presented within the Lanes Catalog.
Briefer materials have boosted learning motivation: the availability of microlearning content in the Lanes app on mobile devices enables all employees to engage in training wherever and whenever suits them best — be it during lunch, on their commute, or at home. Certain lengthy programs, which can be studied at one's own pace in an asynchronous format, have been divided into shorter segments to facilitate self-directed training and enhance content understanding.
Real-time digital training analytics enable rapid data-driven decisions: the tedious task of manually processing training results is now obsolete, as Lanes automatically tracks behavioral indicators such as whether students switch to other browser tabs, the speed at which they complete training sessions, and their engagement levels. This streamlines trainer performance monitoring, expedites program refinement and adjustments when required, and enhances content effectiveness to better align with business objectives.
Managers now have a supervision superpower: the days of uncertainty regarding their team's training activities are over. Lanes addresses the necessity for leaders to stay informed about ongoing training. Managers can enter the training room in a hidden mode and review content, assess team members' performance, and evaluate training quality. This ensures insightful interviews that consider the information learned by employees, posing relevant questions, and observing how they put their acquired knowledge into practice. The supervision mode offers stress-free monitoring, ensuring participants and trainers are unaware of being observed. Trainer certification also goes within this mode.
"The central aim of the L&D function in the fast-food sector is to reshape employee behavior in line with the company's intended outcomes. This is achieved swiftly, with quality, transparency, and no added costs. Virtual corporate training through Lanes offers the solution that accelerates our business's goal attainment. I am confident that our strategic partnership will yield further accomplishments for both companies!"